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Posted:  02 Nov 2012 17:36  
Hi, I've been running into an issue. I consistently go to buildings and the plants are below what we would consider the industry standard. These are class A office buildings. I struggle with how to approach this. alot of time the tenant service co-ordinator is the one collecting the bids and although I can say it to them as I present the proposal, do the walk through etc. I am not sure if the message actually gets relayed to the final DM.

I typically veer away from bad mouthing anyone. Prefer the motto of "tell you what we will do right not what everyone else is doing wrong" However, I probably stand alone as I'm sure competitors have no problem going there.

My question is, how do you convey somewhat negative feedback to the DM if you are unable to get a meeting with them? Do you add it in your proposal? Use photographic evidence in the Appendix to show what would be considered unacceptable?

Mind you, typically the businesses that are keeping things at the low standards, are the larger ones the ones with most market share that get there by low balling... It is the old adage, you get what you pay for I suppose but any suggestions how to handle this?

Thanks in advance for your great wisdom y'all!
Posted:  02 Nov 2012 23:27  
One time on a large, 50+ bank location bid, I took pictures of what their plants looked like (dead,not pruned, insects)and included pictures of what the same plants looked like, when maintained properly.  Made me feel good, but I did not win the bid.  They stayed with who they had.

Posted:  03 Nov 2012 15:28  
Bids are typically "due diligence" affairs, required by the corporate compliance wonks in order to meet legal requirements for contract compliance and business ethics standards.  In other words, they want you to waste some of your valuable time to do them a free service.

If you cannot satisfy yourself that a particular bid process is legit and not just a formality to rubber-stamp the incumbent, then just politely decline.  Most takeovers are done on a one-to-one basis with the facility manager or purchasing manager, not in cattle calls.

Posted:  03 Nov 2012 16:04  
I don't think YOU can make a happy customer, unhappy. It will have to come from him or his tenants complaints.
Trying to do it yourself would only make you look bad.
So the first thing to figure out before you waste your time with a proposal is to figure out if the property manager is happy with the service.
Posted:  03 Nov 2012 18:53  
And there are ways of going about that without appearing predatory.  If you happen to have an account in the building, you probably already know the on-site manager or building engineer (from bugging them for the keys to the janitorial closet to get water), and so you can strike up a casual conversation and get some good intel that way.

Posted:  04 Nov 2012 19:56  
Thanks for your input all. Although I do agree that bids are a formality, they are definitely not 100% happy with the incumbent. I met with them the first time in March to discuss what they are looking to change. So a change is quite possible. So I don't feel as though this one would be a waste of time. However, I did just notice the bad plants on my last walk through (although there were some back in March I discussed with them then.) I'm just struggling to make sure the message gets conveyed to the final DM who doesn't necessarily want to be part of the process just the end.
Posted:  04 Nov 2012 23:27  
The more middlemen that are involved in the process, the harder it may be to determine whether it's a bona fide opportunity or just a waste of your time.  I always prefer a situation where there is one point person, preferably someone who is the direct assistant to the decision-maker.  If more than that are involved, it becomes a Tower of Babel in many cases.


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